Terms of service

Overview

This website is operated by ELHAA Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to E'LHAA. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors.

Please review these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. Any new features or tools added to the store will also be subject to these Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or you have the consent of a parent or guardian to use the site. You agree not to use our products or services for any illegal or unauthorised purpose, and you may not violate any laws in your jurisdiction while using our services.

You must not transmit any destructive code such as worms or viruses. Any breach of these Terms will result in an immediate termination of services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You acknowledge that your content (excluding credit card information) may be transferred unencrypted over networks and may be modified to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content provided is for general information only and should not be relied upon without consulting primary sources. You agree that it is your responsibility to monitor any changes to our website.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We are not liable for any price changes, suspensions, or discontinuations.

Section 5 - Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only in line with our Refund Policy.

We strive to display product colours and images as accurately as possible, but we cannot guarantee that your device’s display will be accurate. We reserve the right to limit sales of our products or services on a case-by-case basis and to discontinue any product at any time. All descriptions and pricing of products are subject to change without notice.

Section 6 - Returns and Exchanges

As a sustainable and bespoke brand, we encourage thoughtful purchasing. Our Refund Policy allows for returns within 14 days of delivery, provided items are unworn, in good condition, and in their original packaging. Customers are responsible for return postage costs.

If returns are made after 14 days but within 30 days, we may offer a credit note valid for 45 days, subject to inspection.

For further details, refer to our Refund Policy [insert link].

Section 7 - Accuracy of Billing and Account Information

You agree to provide accurate and complete information for all purchases. We reserve the right to refuse or cancel any order, including orders suspected to be placed by resellers. Changes to or cancellations of orders may result in us contacting you via the provided contact details.

Section 8 - Optional Tools

We may provide access to third-party tools without monitoring or input. These tools are provided “as is” and “as available,” without warranties or endorsements. Use them at your discretion and risk.

Section 9 - Third-Party Links

Certain content or services available via our site may include third-party materials. We are not responsible for their accuracy or content. Transactions with third-party websites are entirely at your risk.

Section 10 - User Comments and Submissions

By submitting comments, feedback, or suggestions, you grant us unrestricted rights to edit, publish, and use them. You agree not to violate third-party rights or submit unlawful content. We are not obligated to respond to or maintain comments in confidence.

Section 11 - Personal Information

Your submission of personal information is governed by our Privacy Policy [insert link].

Section 12 - Prohibited Uses

You agree not to use the site for unlawful purposes, including but not limited to violating laws, infringing intellectual property, transmitting viruses, or submitting false information. Any breach will result in termination of access to our services.

Section 13 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee that our service will be uninterrupted or error-free. The service and all products are provided “as is” and “as available.” We are not liable for damages, including lost profits or data, resulting from the use of our services, except where prohibited by law.

Section 14 - Indemnification

You agree to indemnify and hold us harmless from any claims or demands arising from your breach of these Terms or violation of laws.

Section 15 - Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions remain in effect.

Section 16 - Termination

These Terms remain effective unless terminated by you or us. We may terminate your access at any time if you fail to comply with these Terms.

Section 17 - Entire Agreement

These Terms, along with any policies referenced herein, constitute the entire agreement between you and E'LHAA Fine Jewellery Ltd.

Section 18 - Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Section 19 - Changes to Terms of Service

We reserve the right to update these Terms at any time. Continued use of our website following changes constitutes your acceptance of the updated Terms.

Section 20 - Contact Information

Questions about these Terms? Contact us at:

• Email: info@elhaa.co.uk

• Business Address: [Insert your actual business address here]

• Business Registration Number: 13229783

• VAT Number: 422252633