Complimentary UK delivery on every order

Lab-grown diamonds. Recycled gold. Made to order.

Pure. Kind. Unmined.

Use coupon code WELCOME10 for 10% off your first order.

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About

Shipping policy

Shipping Policy

At E’LHAA, we are committed to providing exceptional customer service, including fast, secure, and reliable delivery for all our fine jewellery items. Please review our shipping policy below for full details on our shipping procedures.

Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed after 5:00 PM GMT or on weekends and holidays will be processed the next business day.

Shipping Methods & Rates

We offer the following shipping options for your convenience:

  • Standard Shipping:

    • Delivery Time: 2–4 business days

    • Cost: Complimentary

    • Carrier: UPS or other trusted carriers

International Shipping

  • We currently only ship to the UK

Packaging

  • All jewellery is carefully packaged in a high-quality, elegant jewellery box designed to protect your item during transit.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package on the shipping carrier’s website using this number.

Shipping Delays

While we strive to ensure timely deliveries, delays may occur due to factors such as weather, carrier issues, or high seasonal demand. We appreciate your understanding in these instances.

Lost or Damaged Shipments

  • Lost Shipments: If your package is lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to locate your package and arrange a resolution.

  • Damaged Shipments: If your jewellery arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will offer a replacement or full refund as appropriate.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

P.O. Boxes

For security reasons, we do not ship fine jewellery items to P.O. boxes. Please provide a physical address for your shipment.

Signature Requirement

To ensure the safety and security of your order, a signature upon delivery is required for all orders over $500. If you are unavailable at the time of delivery, the carrier will leave instructions for re-delivery.

 

 

If you have any additional questions or need assistance with your order, please don’t hesitate to contact our Customer Service team at info@elhaa.co.uk

Thank you for choosing E’LHAA where we bring you the finest jewellery with care and attention.