PRIVACY & TERMS

PRIVACY POLICY

LAST UPDATED: 28.01.2025

E’LHAA IS COMMITTED TO PROTECTING YOUR PRIVACY AND ENSURING THE SECURITY OF YOUR PERSONAL DATA. THIS POLICY EXPLAINS HOW WE COLLECT, USE, AND PROTECT YOUR INFORMATION WHEN YOU VISIT OUR WEBSITE OR PURCHASE PRODUCTS FROM US.

E’LHAA IS A TRADEMARKED COMPANY.

 

1. INFORMATION WE COLLECT

We may collect the following personal data when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details.
  • Transaction Data: Details about your purchases and communications with us.
  • Technical Data: IP address, browser type, and information about how you use our site (e.g., pages visited).
  • Marketing Preferences: Your preferences for receiving communications from us.

 

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you about your orders or customer service inquiries.
  • To personalise your experience on our website.
  • To send you promotional emails (with your consent).
  • To comply with legal obligations (e.g., fraud prevention).

 

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share your data with trusted third parties, including:

  • Service Providers: To process payments, manage deliveries, and host our website.
  • Legal Authorities: If required by law or to protect our rights.

All third parties are required to handle your data securely and only for the purposes specified by us.

 

4. YOUR RIGHTS UNDER GDPR

As a user, you have the following rights:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to update or correct your personal data.
  • Deletion: Request the deletion of your personal data where it is no longer necessary.
  • Data Portability: Obtain and reuse your data across other services.
  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, please email us at info@elhaa.co.uk.

 

5. DATA RETENTION

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

 

6. SECURITY

We take appropriate measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is encrypted during transmission using secure socket layer (SSL) technology.

 

7. COOKIES

Our website uses cookies to enhance your experience and analyse site usage. By using our website, you agree to the use of cookies as outlined in our [Cookie Policy]. You can manage your cookie preferences in your browser settings.

 

8. THIRD-PARTY LINKS

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

 

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised.

 

10. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
E’LHAA
Email: info@elhaa.co.uk

 

 

TERMS & CONDITIONS

THE E’LHAA PROMISE
WE ARE GOVERNED BY UK EMPLOYMENT LAW, AND ANY QUESTIONS REGARDING THESE TERMS & CONDITIONS CAN BE DIRECTED TO INFO@ELHAA.CO.UK.

E’LHAA IS A TRADEMARKED COMPANY.

 

OVERVIEW

THIS WEBSITE IS OPERATED BY E’LHAA. THROUGHOUT THE SITE, THE TERMS “WE,” “US,” AND “OUR” REFER TO E’LHAA. E’LHAA OFFERS THIS WEBSITE, INCLUDING ALL INFORMATION, TOOLS, AND SERVICES AVAILABLE FROM THIS SITE TO YOU, THE USER, CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, POLICIES, AND NOTICES STATED HERE.

BY VISITING OUR SITE AND/OR PURCHASING SOMETHING FROM US, YOU ENGAGE IN OUR “SERVICE” AND AGREE TO BE BOUND BY THE FOLLOWING TERMS & CONDITIONS (“TERMS OF SERVICE,” “TERMS”), INCLUDING ADDITIONAL TERMS AND POLICIES REFERENCED HEREIN OR AVAILABLE VIA HYPERLINK. THESE TERMS APPLY TO ALL USERS OF THE SITE, INCLUDING BROWSERS, VENDORS, CUSTOMERS, MERCHANTS, AND/OR CONTRIBUTORS OF CONTENT.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES.

OUR STORE IS HOSTED BY SHOPIFY INC., PROVIDING US WITH THE E-COMMERCE PLATFORM THAT ENABLES US TO SELL OUR PRODUCTS AND SERVICES TO YOU.

 

1. ONLINE STORE TERMS

BY AGREEING TO THESE TERMS, YOU CONFIRM THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR COUNTRY OF RESIDENCE OR THAT YOU HAVE GIVEN CONSENT FOR ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.

YOU MAY NOT USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORISED PURPOSES OR VIOLATE ANY LAWS IN YOUR JURISDICTION WHEN USING OUR SERVICE (INCLUDING COPYRIGHT LAWS). A BREACH OF ANY TERMS MAY RESULT IN THE IMMEDIATE TERMINATION OF OUR SERVICE TO YOU.

 

2. GENERAL CONDITIONS

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME.

YOU UNDERSTAND THAT YOUR INFORMATION (EXCLUDING PAYMENT DETAILS) MAY BE TRANSFERRED UNENCRYPTED OVER NETWORKS AND ADAPTED TO MEET TECHNICAL REQUIREMENTS. PAYMENT INFORMATION IS ALWAYS ENCRYPTED DURING TRANSMISSION.

YOU AGREE NOT TO REPRODUCE, DUPLICATE, SELL, OR EXPLOIT ANY PART OF THE SERVICE WITHOUT EXPRESS WRITTEN PERMISSION.

 

3. PRODUCTS AND SERVICES

CERTAIN PRODUCTS OR SERVICES MAY ONLY BE AVAILABLE ONLINE THROUGH THE WEBSITE AND MAY HAVE LIMITED QUANTITIES. RETURNS AND EXCHANGES ARE SUBJECT TO OUR RETURN POLICY.

WE AIM TO DISPLAY OUR PRODUCTS’ COLOURS AND IMAGES AS ACCURATELY AS POSSIBLE BUT CANNOT GUARANTEE YOUR DEVICE’S DISPLAY WILL MATCH THE TRUE COLOUR.

WE RESERVE THE RIGHT TO LIMIT SALES OF OUR PRODUCTS OR SERVICES TO SPECIFIC REGIONS OR INDIVIDUALS AT OUR SOLE DISCRETION. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

 

4. CERTIFICATIONS & HALLMARKS

E’LHAA IS COMMITTED TO QUALITY AND AUTHENTICITY:

  • CERTIFIED DIAMONDS: ALL DIAMONDS OVER 1 CARAT COME WITH CERTIFICATION FROM INTERNATIONALLY RECOGNISED GEMOLOGICAL LABORATORIES, ENSURING THEIR AUTHENTICITY AND GRADING.
  • HALLMARKED METALS: ALL OUR JEWELLERY IS HALLMARKED IN ACCORDANCE WITH UK STANDARDS TO GUARANTEE PURITY AND CRAFTSMANSHIP. ITEMS TOO SMALL TO BEAR A HALLMARK STAMP WILL INCLUDE ACCOMPANYING CERTIFICATION TO VERIFY METAL AUTHENTICITY.

 

5. DATA PROTECTION AND GDPR COMPLIANCE

E’LHAA IS FULLY COMMITTED TO PROTECTING YOUR PERSONAL DATA AND COMPLYING WITH THE GENERAL DATA PROTECTION REGULATION (GDPR) AND RELEVANT UK DATA PROTECTION LAWS.

  • HOW WE USE YOUR DATA:
    YOUR PERSONAL INFORMATION IS USED TO PROCESS ORDERS, PROVIDE CUSTOMER SUPPORT, AND SEND COMMUNICATIONS (IF CONSENTED TO). YOUR DATA WILL NEVER BE SOLD OR SHARED WITH THIRD PARTIES FOR MARKETING PURPOSES WITHOUT YOUR EXPLICIT CONSENT.
  • YOUR RIGHTS UNDER GDPR:
    AS A USER, YOU HAVE THE RIGHT TO:
    • ACCESS THE DATA WE HOLD ABOUT YOU.
    • REQUEST CORRECTION OR DELETION OF YOUR PERSONAL DATA.
    • WITHDRAW CONSENT FOR PROCESSING AT ANY TIME.
    • LODGE A COMPLAINT WITH THE INFORMATION COMMISSIONER’S OFFICE (ICO) IF YOU BELIEVE YOUR DATA IS NOT BEING HANDLED IN COMPLIANCE WITH GDPR.
  • HOW TO CONTACT US ABOUT YOUR DATA:
    TO EXERCISE YOUR RIGHTS OR LEARN MORE ABOUT HOW WE HANDLE YOUR DATA, PLEASE EMAIL US AT INFO@ELHAA.CO.UK.

 

6. ACCURACY OF INFORMATION

WE ARE NOT LIABLE FOR INACCURACIES OR OMISSIONS IN CONTENT ON THIS SITE. THE MATERIAL PROVIDED IS FOR GENERAL INFORMATION ONLY AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR DECISION-MAKING.

 

7. BILLING & ACCOUNT INFORMATION

YOU AGREE TO PROVIDE CURRENT, COMPLETE, AND ACCURATE PURCHASE AND ACCOUNT INFORMATION FOR ALL TRANSACTIONS. WE MAY LIMIT OR CANCEL ORDERS AT OUR DISCRETION, NOTIFYING YOU VIA THE CONTACT DETAILS PROVIDED AT THE TIME OF PURCHASE.

 

8. THIRD-PARTY LINKS

OUR SITE MAY INCLUDE LINKS TO THIRD-PARTY SERVICES OR CONTENT. WE ARE NOT RESPONSIBLE FOR EXAMINING OR EVALUATING THE ACCURACY OF SUCH CONTENT OR LIABLE FOR ANY DAMAGES RESULTING FROM THIRD-PARTY TRANSACTIONS.

 

9. CHANGES TO TERMS

WE RESERVE THE RIGHT TO UPDATE THESE TERMS AT ANY TIME. CONTINUED USE OF THE WEBSITE AFTER CHANGES ARE POSTED CONSTITUTES ACCEPTANCE OF THE UPDATED TERMS.

 

CONTACT INFORMATION

QUESTIONS ABOUT OUR TERMS & CONDITIONS? PLEASE EMAIL US AT INFO@ELHAA.CO.UK.